Privacy Policy

Last updated: 20/09/2025

At Hero Hands, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you book or attend one of our training sessions.

1. Information We Collect

When you contact us, make a booking, or attend a session, we may collect:

  • Your name, email address, and phone number

  • Booking details (session type, date, and location)

  • Payment information (processed securely through our payment provider — we do not store card details)

  • Feedback or testimonials you choose to share

2. How We Use Your Information

We only use your personal data to:

  • Process bookings and payments

  • Communicate with you about your session (confirmations, reminders, follow-up)

  • Improve our services and training materials

  • Share updates or offers if you have opted in

We will never sell your information or share it with third parties for marketing purposes.

3. Legal Basis for Processing

We process your data based on:

  • Contract – to deliver the service you’ve booked

  • Consent – when you opt in to updates or newsletters

  • Legal obligation – where required for accounting or tax purposes

4. Data Retention

  • Booking and payment records are kept for up to 6 years (for tax/legal reasons).

  • Contact details for marketing are kept only while you remain subscribed.

  • You can request deletion of your personal data at any time (except where we must retain it for legal reasons).

5. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (where applicable)

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data

6. Data Security

We take reasonable steps to protect your data, including:

  • Using secure, encrypted booking and payment systems

  • Restricting access to authorised staff only

  • Regularly reviewing our data protection practices

7. Cookies & Website Use

If you visit our website, we may use cookies to improve your browsing experience. You can disable cookies in your browser at any time.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Hero Hands
📧 info@theherohands.com